Terafielceli provides furniture delivery services for orders placed through our online store. These Shipping Terms explain our delivery coverage, shipping charges, processing time, estimated transit time, tracking information, and delivery responsibilities.
1. Delivery Coverage
We currently provide delivery services throughout the United States.
Delivery availability may vary depending on the product and delivery address. If an order cannot be delivered to the address provided, we will contact you using the information associated with the order.
2. Shipping Charges
The total order amount includes the price of the products and shipping costs. All costs are already included in the displayed price, with no additional charges.
Shipping costs are applied according to the following criteria:
– Orders with a total value between $0.01 and $699.99: shipping costs of $4.99;
– Orders with a total value of $700 or more: free shipping.
3. Taxes And Related Charges
Applicable taxes and related charges included in the purchase price will be reflected during the order process.
No additional shipping-related charge will be requested after the order is completed unless it was clearly disclosed during checkout.
4. Order Cut-Off Time
Our regular order processing hours are Monday to Friday, 9:00 AM to 6:00 PM EST.
Orders placed before 6:00 PM EST on a business day will begin processing on the same business day.
Orders placed after 6:00 PM EST will begin processing on the next business day.
Orders placed on weekends or other non-business days will begin processing on the next available business day.
The cut-off time determines when order processing begins and does not represent the delivery date.
5. Order Processing Time
Our standard order processing time is 1 to 3 business days.
Processing time covers the preparation of your order before it is handed over to the selected carrier.
Processing time is separate from transit time, which begins after the order has been shipped.
6. Estimated Transit Time
The estimated transit time is 5 to 10 business days after shipment.
The estimated total delivery period is generally 6 to 13 business days, including 1 to 3 business days for order processing and approximately 5 to 10 business days for carrier transit.
Transit times are estimates and may vary due to carrier operations, weather, address-related issues, service interruptions, or other circumstances affecting delivery.
7. Shipping Carriers
We may use UPS, FedEx, DHL, or another suitable carrier to deliver your order.
The carrier selected may depend on the product, delivery address, package requirements, and available shipping service.
8. Order Tracking
After placing an order, you will receive an order-related email containing available information such as your order number, payment details, shipping carrier information, and other relevant order information.
After shipment, tracking information will be provided when available.
You may check your order status through the "Order Tracking" page on our website by entering the email address or telephone number associated with your order together with the corresponding order number.
Tracking information may take some time to appear after the order has been handed over to the carrier.
9. Delivery Responsibilities
Product Damage Or Loss
If a product arrives damaged, is missing, or appears to have been affected during delivery, please contact us promptly with your order number and clear photographs or other relevant information.
We will review the reported issue and provide the applicable next steps based on the circumstances of the order.
Shipping Changes And Order Cancellation
Please contact us as soon as possible if you need to change your delivery information or cancel an order.
Once an order has entered processing or has been handed over to a carrier, changes or cancellation may no longer be available.
Delivery Address And Customer Responsibility
Customers are responsible for providing a complete and accurate delivery address and valid contact information when placing an order.
An incorrect or incomplete address may cause delivery delays or result in the order being returned by the carrier.
Please contact us promptly if you identify an error in your delivery information. Any resulting delivery consequences may depend on the circumstances and applicable carrier requirements.
10. Delivery Inspection
Please inspect the outer packaging and product condition when your order is delivered.
If visible damage is present, we recommend taking clear photographs of the packaging and affected product and contacting us promptly with your order number and supporting information.
If damage or missing items are discovered after opening the package, please contact us as soon as reasonably possible so that we can review the issue and provide the applicable next steps.
Please retain relevant packaging, photographs, delivery records, and other supporting information until the delivery issue has been reviewed.
11. Contact Information
For questions about shipping, delivery status, tracking information, delivery issues, or order-related shipping matters, please contact us using the information below.
Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
Phone: +1 (314) 402‑7183
Email: customer@terafielceli.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)