Terafielceli respects your privacy and handles personal data responsibly and securely. This GDPR Policy explains what personal data we collect, why we use it, how long we retain it, and the rights available to you.
1. Purpose And Scope
This Policy applies to personal data collected through our online store, including when you browse products, place an order, complete a payment, arrange delivery, request a return or refund, or contact customer service.
We process personal data only when reasonably necessary to operate our online store, fulfill orders, provide customer support, maintain website security, improve website functionality, or meet applicable requirements.
2. Types Of Personal Data We Collect
Depending on how you use our online store, we may collect the following types of personal data:
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Contact Information, such as your name, email address, phone number, and delivery address.
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Order Information, such as order number, products purchased, order status, delivery details, and return or refund information.
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Payment Information, such as payment method and transaction-related information needed to complete a payment. Full payment card details may be handled by the applicable payment service and may not be stored directly by us.
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Customer Service Information, such as messages, inquiries, requests, and information you provide when contacting us.
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Technical Information, such as IP address, browser type, device information, and information related to your use of our online store.
We collect information that is reasonably necessary for the relevant purpose.
3. Lawfulness Of Data Processing
We process personal data based on the lawful basis applicable to the relevant purpose.
Contractual Necessity: We may process personal data when necessary to process orders, complete payments, arrange delivery, handle returns or refunds, or provide requested services.
Consent: Where consent is required, we process personal data after obtaining your consent. You may withdraw consent when processing is based on consent.
Legitimate Interests: We may process personal data when reasonably necessary to operate, secure, maintain, and improve our online store, while considering your applicable rights and interests.
Compliance With Applicable Requirements: We may process or retain personal data when necessary to meet applicable obligations or respond to valid requests.
We do not use personal data for unrelated purposes unless another lawful basis applies.
4. Data Subject Rights
Depending on the circumstances and applicable requirements, you may have the following rights regarding your personal data:
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Access: You may request access to personal data we hold about you and information about its use.
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Rectification: You may request correction of inaccurate or incomplete personal data.
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Erasure: You may request deletion of personal data where applicable.
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Restriction: You may request restriction of certain processing activities where applicable.
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Data Portability: Where applicable, you may request certain personal data in a structured and commonly used format.
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Objection: You may object to certain processing activities where applicable.
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Withdrawal Of Consent: Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.
To exercise an applicable right, you may contact us using the information provided in Section 9. We may request reasonable information to verify your identity before completing a request.
5. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order processing, customer service, returns, refunds, security, and recordkeeping.
Retention periods may vary depending on the type of information, the purpose of processing, and the status of the relevant order or request.
When personal data is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements.
6. Data Transfer And Disclosure
We may disclose personal data when reasonably necessary to provide services through our online store.
Depending on the relevant service, information may be shared with service providers that assist with payment processing, order fulfillment, delivery, customer service, website operation, security, or technical support.
We may also disclose personal data when necessary to respond to valid requests, protect the security of our online store, prevent misuse, or protect our rights and the rights of others.
We do not sell personal data.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
7. Data Security
We use reasonable technical and organizational measures designed to protect personal data from unauthorized access, misuse, alteration, loss, or disclosure.
These measures may include access controls, secure website connections, and appropriate information handling procedures for online transactions and customer service communications.
No method of storing or transmitting information can be guaranteed to be completely secure. We therefore review and improve our security measures as appropriate to the information we process.
8. Policy Changes
We may update this GDPR Policy when our data processing practices, website functions, services, or applicable requirements change.
Any updated version will be made available through our online store and will apply from the effective date stated in the revised version.
We recommend reviewing this Policy periodically to stay informed about our current data handling practices and your available rights.
9. Contact Us
If you have questions about this GDPR Policy, want to exercise an applicable data protection right, or need information about how your personal data is handled, please contact us:
Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
Phone: +1 (314) 402‑7183
Email: customer@terafielceli.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)