Terafielceli accepts eligible cancellation requests for orders that have not yet been shipped. This policy explains when a cancellation can be requested, how to submit the request, and how the related refund is handled.
1. Order Cancellation Conditions
You may request cancellation within 48 hours after placing your order, provided that the order has not been shipped.
A cancellation request received more than 48 hours after the order was placed is not eligible for cancellation. An order that has already been shipped also cannot be canceled.
If your order is no longer eligible for cancellation, you may wait until delivery and then contact us to request a return and refund in accordance with our Return And Refund Policy.
Cancellation eligibility is determined by the time we receive your request and the shipping status of the order.
2. Order Cancellation Process
To request cancellation, please contact our customer service team by email or phone as soon as possible.
Please provide the following information:
-
Order Number.
-
Email Address Used For The Order.
-
Payment Confirmation Or Relevant Order Information.
-
Any Additional Information Needed To Verify The Order.
We will review your request based on the order details and current shipping status. If the order qualifies for cancellation, we will confirm the cancellation and arrange the applicable refund.
Please do not send full payment card numbers, security codes, passwords, or other sensitive payment credentials.
3. Refund Process
Approved cancellation refunds will be returned to the original payment method used for the order, including the applicable Visa or MasterCard account.
We expect the refund to be credited within 3-5 business days after the refund has been issued. The actual posting time may vary depending on the processing time of the applicable card issuer or financial institution.
If the refund has not appeared after the expected processing period, please contact us so that we can check the refund status.
4. Contact Us
For cancellation requests or questions about this policy, please use the contact details below.
Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
Phone: +1 (314) 402‑7183
Email: customer@terafielceli.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)