Terafielceli provides online customer support for furniture products and orders placed through our online store. Customers may contact us with questions about products, orders, payments, delivery, cancellations, returns, exchanges, refunds, or other matters related to their purchase.
1. How We Can Help
We provide online assistance for product questions, order inquiries, payment questions, delivery updates, cancellation requests, return and exchange requests, and refund inquiries.
For matters covered by a separate policy, please refer to the applicable policy page for the relevant requirements and procedures.
2. Product Questions
Customers may contact us before placing an order if they need clarification about information available for a furniture product.
Questions may relate to:
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Product Dimensions
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Materials And Finishes
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Product Features
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Product Availability
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Product Information Shown On The Product Page
Please review the applicable product page carefully, as the information displayed there is the primary reference for the product.
3. Order Questions
For questions about an existing order, please provide the order number and the email address used when the order was placed.
This information helps us identify the applicable order and review the relevant details. Order inquiries may include payment confirmation, order status, delivery progress, cancellation requests, return requests, exchange questions, or refund status.
4. Contact Information
You may contact us using the following information:
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Email: customer@terafielceli.com
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Phone: +1 (314) 402-7183
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Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)
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Mailing Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
5. What To Include In Your Message
To help us review your request efficiently, please include the information relevant to your inquiry.
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Order Number, If Applicable
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Email Address Used For The Order
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Product Name Or Product Details, If Applicable
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A Brief Description Of Your Question Or Request
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Tracking Information, If Applicable
Please provide only the information reasonably necessary to address your request.
6. Payment And Account Security
If you have a question about payment or payment confirmation, please provide your order number and the email address used for the purchase.
For your security, do not send complete payment card numbers, card security codes, passwords, account credentials, or other sensitive payment information through email or customer service messages.
7. Delivery And Order Updates
You may contact us regarding delivery progress, tracking information, or other order-related updates.
For a shipment-specific inquiry, please provide the applicable order number and tracking information, if available. We will review the available order details and provide assistance based on the current order status.
8. Returns, Exchanges, And Refunds
For questions concerning returns, exchanges, cancellations, or refunds, please provide the applicable order information and a brief description of your request.
Requests are handled according to the applicable Order Cancellation Policy, Return And Exchange Policy, and Refund Policy. Please review the relevant policy before submitting a request.
9. Online Customer Support
Our customer support is provided through online communication and the contact information listed on this page.
10. Response Information
Customer support is available during the business hours listed above. Messages received outside these hours may be reviewed on the next available business day.
Response times may vary depending on the nature of the inquiry and the information required to review it. Additional information may be requested when necessary to properly identify an order or understand a customer request.
11. Keeping Your Contact Information Updated
Please provide accurate and accessible contact information when placing an order.
If your contact information changes after an order has been placed, please contact us as soon as reasonably possible and provide the applicable order number so that we can identify the relevant order.
12. Other Customer Information
Customers should review the relevant product and policy information before completing a purchase and contact us if clarification is needed.
13. Contact Us
Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
Phone: +1 (314) 402‑7183
Email: customer@terafielceli.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)