Terafielceli provides furniture and related shopping services through our online store. This Service Policy provides a general overview of how our online store operates and how we handle website use, product information, orders, payments, shipping, cancellations, returns, exchanges, refunds, privacy, and customer support.
1. Introduction And Scope
This Service Policy applies to your use of our website and purchases made through our online store. It explains the general terms that apply to website use, product information, ordering, payment, delivery, cancellations, returns, exchanges, refunds, and customer service.
Specific requirements and processing periods may be provided in separate policies. Where a separate policy provides more detailed information for a specific matter, that policy will apply to the relevant request or transaction.
2. User Accounts And Website Responsibilities
If an account is available on our website, you are responsible for providing accurate and current information and for keeping your account information secure.
You are also responsible for reviewing the information you provide when placing an order, including your contact and delivery details. Please notify us promptly if information related to your order needs to be corrected.
You must use our website appropriately and must not interfere with its normal operation, attempt unauthorized access, submit false order information, or otherwise misuse website functions.
3. Product, Inventory, And Price Information
We make reasonable efforts to keep product descriptions, specifications, dimensions, images, availability, and prices accurate and current.
Product appearance may vary slightly due to screen settings, lighting, photography, or normal product characteristics. Product availability may also change before an order is processed.
Prices and applicable purchase costs are displayed during the shopping and checkout process. Please review the product details, quantity, delivery information, and total purchase amount before completing your order.
If we identify a material error in product information, availability, or pricing, we may correct the relevant information and take appropriate action regarding an affected order.
4. Orders And Payments
Please review your selected products, quantities, delivery information, contact information, and total purchase amount before completing an order.
When an order is submitted, we receive the order information for processing. An order confirmation does not by itself mean that the order has been shipped or fully processed.
Order processing is subject to product availability, payment authorization, and the information associated with the order.
We accept the payment methods displayed during checkout. Payment information must be accurate and authorized for use.
If payment cannot be authorized or completed, order processing may be delayed or the order may not be completed.
For security, please do not send full payment card numbers, security codes, passwords, or other sensitive payment credentials through customer service communications.
5. Shipping Policy
Orders are generally processed within 1-3 business days before shipment, subject to the order status and applicable processing conditions.
Estimated transit time is generally 5-10 business days after shipment. Actual delivery timing may vary depending on the order and delivery circumstances.
For complete shipping charges, processing information, delivery estimates, tracking details, and delivery procedures, please refer to our Shipping Terms.
6. Order Cancellation Policy
Eligible cancellation requests may be submitted within 48 hours after an order is placed, provided that the order has not been shipped.
Cancellation eligibility is determined by the time we receive the request and the current shipping status of the order.
For complete cancellation requirements, procedures, and refund information, please refer to our Order Cancellation Policy.
7. Return And Exchange Policy
Eligible commercial return or exchange requests may generally be submitted within 30 days after delivery, subject to the conditions stated in our Return And Exchange Policy.
We will review each request based on the order information, delivery status, product condition, and applicable return or exchange requirements.
For complete eligibility conditions, procedures, return responsibilities, and applicable timeframes, please refer to our Return And Exchange Policy.
8. Refund
Approved refunds are generally returned to the original payment method used for the applicable order.
For eligible card payments, the refund will be returned to the original bank card associated with the transaction. We generally expect the refund to be credited within 3-5 business days after the refund is issued, although the actual posting time may vary depending on the applicable card issuer or financial institution.
9. Disputes And Governing Law
We aim to resolve questions and service concerns through direct communication whenever reasonably possible. If you have a concern regarding an order, payment, delivery, cancellation, return, exchange, or refund, please contact us with the relevant order information so that we can review the matter.
Our services and transactions are operated in accordance with applicable requirements relevant to our online operations, transactions, privacy, and data protection. Where applicable, privacy and data protection matters are addressed in our GDPR Policy and Privacy Policy.
We reserve the right to update this policy and will notify you of relevant changes through appropriate website notices or other reasonable communication methods.
Any dispute that cannot be resolved through direct communication will be handled in accordance with the applicable law and jurisdiction governing the relevant transaction.
10. Privacy And Data Protection
We collect and use personal information only as reasonably necessary to operate our online store, process orders and payments, arrange delivery, provide customer support, maintain website security, and perform other functions described in our privacy policies.
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or misuse.
Where applicable, individuals may have rights concerning access, correction, deletion, restriction, portability, objection, and withdrawal of consent in relation to their personal data.
For more information about personal data collection, use, retention, protection, and applicable rights, please refer to our GDPR Policy and Privacy Policy.
11. Intellectual Property
Website content, including text, product descriptions, images, graphics, page layouts, logos, and other original materials made available through our website, is protected by applicable intellectual property rights.
You may access and use website content for personal shopping and informational purposes. You may not reproduce, distribute, modify, republish, transmit, or commercially use website content without authorization, except where permitted by applicable requirements.
12. Limitation Of Liability
We are not responsible for delays, interruptions, or service limitations caused by circumstances beyond our reasonable control, including technical failures, communication interruptions, payment processing issues, delivery disruptions, or other circumstances that cannot reasonably be prevented or avoided.
Product information, website functions, availability information, and estimated processing or delivery periods are provided based on information available at the relevant time. We do not guarantee that the website will always operate without interruption or that all information will always be free from errors.
Nothing in this policy is intended to exclude or limit any responsibility that cannot be lawfully excluded or limited.
13. Changes To The Service Policy
We may revise this Service Policy when our website functions, service procedures, order processes, or other relevant practices change.
When material changes are made, we may provide notice through the website or other reasonable communication methods. The revised version will become effective from the date stated in the updated policy unless otherwise specified.
The current version published on this page will apply to future use of our website and services.
14. Contact Information
Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
Phone: +1 (314) 402‑7183
Email: customer@terafielceli.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)