Terafielceli accepts credit card payments for purchases made through our online store. This Payment Methods policy explains the available payment options, payment process, payment confirmation, payment security, and support for payment-related questions.
1. Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. The payment methods available at checkout will be displayed before you complete your purchase.
Payment Process
After selecting your products, proceed to checkout and review your order details, delivery information, and total purchase amount.
Select an available credit card payment method and enter the required payment information through the checkout page. Please ensure that the information provided is accurate and that you are authorized to use the selected payment card.
Payment Confirmation
After payment is submitted, the transaction may require authorization before the order can proceed.
A payment or order confirmation indicates that the relevant information has been received. It does not necessarily mean that the order has been shipped.
Payment Authorization
Payment authorization may be required before an order enters normal processing. An order may remain pending while the payment status is being confirmed.
Order processing may proceed after the applicable payment has been successfully authorized or confirmed.
Payment Failure
If a payment cannot be authorized or completed, the order may be delayed or may not be processed until the payment issue is resolved.
If you are unsure whether a payment was completed, please contact us before submitting another payment for the same order.
2. Security And Data Protection
We take reasonable measures to protect payment-related information and personal information used in connection with online purchases.
Payment information is handled only as reasonably necessary to process transactions, confirm orders, provide customer support, and maintain appropriate transaction records.
Credit Card Security
Our checkout process is designed to use secure connections for the transmission of payment and personal information.
Please enter payment information only through the designated checkout fields. Do not send full payment card numbers, security codes, passwords, or other sensitive payment credentials through email or customer service communications.
Our Privacy Policy
Payment-related personal information is handled in accordance with our Privacy Policy and GDPR Policy.
We use personal information only as reasonably necessary to process payments, complete orders, provide customer support, maintain transaction records, and protect the security of our online store.
For additional information about personal data collection, use, retention, protection, and applicable rights, please refer to our Privacy Policy and GDPR Policy.
Payment Information Handling
We limit the collection and use of payment-related information to what is reasonably necessary for the applicable transaction and related customer service.
We do not request sensitive payment credentials through ordinary customer service communications. If you receive a request for such information, please contact us through the contact information provided on our website.
3. Payment Issues And Resolution
We aim to resolve payment questions and transaction concerns through direct communication whenever reasonably possible.
Service Resolution
If you experience a payment issue, please provide your order number, the email address used for the order, and a brief description of the issue when contacting us.
We will review the available order and payment information and provide appropriate assistance based on the circumstances of the transaction.
Additional Assistance
If a payment issue requires further review, we may provide additional information regarding the payment status, order status, or applicable refund process.
Refunds For Eligible Orders
Approved refunds are generally returned to the original payment method used for the applicable order.
For eligible card payments, refunds are generally returned to the original bank card associated with the transaction. The time required for a refund to appear may vary depending on the applicable card issuer or financial institution.
4. Communication And Support
We provide customer support for questions concerning available payment methods, payment status, order confirmation, payment errors, and related transaction matters.
Information Updates
The payment methods available for purchase are those displayed during the checkout process.
If available payment methods or checkout procedures change, the information displayed on our website and during checkout may be updated accordingly.
Please review the available payment method and total purchase amount before completing your order.
Payment Information Accuracy
You are responsible for providing accurate payment and billing information when completing an order.
Incorrect or incomplete payment information may delay order processing or prevent the payment from being completed.
Payment Status And Order Processing
An order may remain pending while payment authorization is being completed.
Order processing may begin after the applicable payment has been successfully authorized or confirmed.
5. Contact Information
Address: 3109 Somerset Green Ct, Saint Louis, MO 63136, US
Phone: +1 (314) 402‑7183
Email: customer@terafielceli.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)